Hard Services Manager

Salary from £45000 to £50000 Inc Medical Insurance

Location: Manchester, North West

Function/ Specialism: Commercial Mechanical & Electrical Building Services Manager of 1.2 Million square foot of Shopping Centre.

Job Purpose

To manage, plan and control all works within areas of responsibility in order to meet all obligations to the client as outlined in the site specific schedule of works and ensure delivery is in line with the central M & E teams overarching strategies, policies and procedures.

Responsibilities

Responsible for the management of the dedicated site team looking after Retail Delivery, M&E Maintenance / Fabric Maintenance / Associated Projects, Fire Safety & I.T. support functions.

Ensure statutory compliance is always maintained and provide support to ensure a high level of statutory compliance for the Shopping Centre which is always a high priority

Ensure the appropriate systems, procedures and reports are maintained to appropriate standards & submitted to specified deadlines.

Responsible for the people management of all direct reports and all departmental staff on site including having responsibility for (but not limited to) annual appraisals/PDAP’s being done on time, staff welfare, time & attendance records maintained, staff rotas, QSHE requirements etc.

Liaison with the Client and Tenants to ensure the integrity of all of the Landlord’s systems.

Overall responsibility for specific departmental budgets including capital spend (Contractual & Non-Contractual) and any ad hoc projects and keeping systems to provide reports and information to the Operations Manager when called upon periodically or ad-hoc at short notice

Responsibility for ensuring all projects and Retail Delivery work is completed to set & agreed completion deadlines & on budget. Operate as the subject matter expert in relation to building fabric, M&E / Building Services, capital projects, retail delivery projects and the delivery of maintenance activities commensurate with a large Shopping Centre & Multi-Tenanted Offices. Management, mentoring and development of all reports & staff supporting maintenance / project activities. Ensure the department meets agreed and varying business and portfolio KPI’s as required. Undertake active monitoring, tracking and intervention as required to meet required KPI and performance levels. Provide management data to the Operations Manager as and when required for upward business reporting (planned and “flash” requests) .To manage / develop an effective maintenance resource structure. To manage / develop an effective maintenance stores system. To manage/develop an effective maintenance planning system (PPM/CAFM etc) (principally “Centre Monitor”). To manage / develop an effective asset life management system. To manage / develop an effective project management system. To manage / develop an effective document control system. To manage / develop the onsite energy management (BMS) & an appropriate sustainability programme, specifically: Implement and maintain a suitable, cost effective energy monitoring system.

Assist with the delivery of Client –led developments and projects on site. Produce Monthly Utility Consumption Reporting. Monthly Utility Cost Reports. Develop / Implementation of Energy Reduction programmes, Water reduction programmes etc .Use of Energy Wardens or Champions. To fully support, and meet all company environmental and quality requirements QSHE – including improvement programmes. To control and operate within a Client driven budget. To deliver an effective maintenance audit regime. To comply fully with all current UK and European Health & Safety Environmental Legislation. To comply fully with all the company’s and Client Safe Systems of Work, Standards, Policies & Procedures. To comply with specific and relevant requirements of the SFG.20 Standard Maintenance Specification. To prepare, develop, implement, track, report on and audit agreed departmental and company budgets as required to agreed deadlines. Preparation of status reports, departmental financial reports, and any other reports as requested by the Operations Manager /Office Manager Delivery of training and awareness to technical and non-technical staff as necessary, under the direction of the central M & E team including tool-box talks Attend client, supplier and tenant meetings as necessary or required

Knowledge skills & experience

Management of Building Services/Building Fabric : demonstrate organisational skills and the ability to prioritise workloads to ensure deadlines are met. Good client and contractor management skills and a sound knowledge of Health & Safety Management will be a prerequisite. Management of people issues - Demonstrates that safety is paramount in all business operations and maintains well being of employees. Understand and apply appropriate employee legislation, safety, health and environment regulations whilst applying appropriate recruitment, reward and disciplinary processes and procedures (grievances, absences, etc)

Person

Excellent leadership and motivational people management skills

Excellent time management skills with the ability to work under pressure and forward plan to avoid incidents or issues

Good commercial and financial acumen clear and concise oral and written communication skills

Ability to make decisions, take the initiative and originate action

Excellent interpersonal, communications and the ability work openly and collaboratively at all members of staff to maximise team work and centre morale

Flexible and Adaptable